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October 2008 Blog Posts (18)

The Friday Questions For Success Part 2

To facilitate "self examination", I have researched and prepared 150 specific questions to not only ask, but to use as a guide to closely examine your business health.



Last Friday I gave you the first five questions, and today we will explore the next five in the series.



Questions 6 thru 10 for business mastery to consider are:



6. How do we assess the buying power of our customers?



7. How do we assess the threat of substitute products or… Continue

Added by PGN Admin on October 31, 2008 at 3:00am — 1 Comment

The Swimming Side of Swimming Pools

Swimming pools. Great to have, right? Well, yes, that is the industry of this site. But what about the people that use the pool? Don't overlook them! I am a pool user, coaching swimmers of all ages and abilities. My side of things leans toward the competitive side of the pool world, but not entirely. I also work with a lot of others, including fitness swimmers and folks that want to know enough about swimming (no pun intended - I am the guide to… Continue

Added by Mat Luebbers on October 30, 2008 at 3:03pm — 2 Comments

Does Your Pool Have the Right Drain Cover?

As many of you know, I am often hailed as the “no main drain guy,” because for the last 6 years I have been pushing for the option (not the mandate) to build pools without a drain. You can read more about this concept in the November 2008 WaterShapes Magazine. If you want the full technical scoop, you can download it here. I still believe that many pool drains can be eliminated and completely remove the… Continue

Added by Ray Cronise on October 29, 2008 at 8:30am — 12 Comments

5 Tips To Make Your Next Construction Project Go Much Smoother

Good morning from Jacksonville, FL. I can't begin to tell you how excited I am about the initial success of the PGN!



My background and formal education is in construction management. I began my college career with a love for science and engineering. When I got past calculus, differential equations, physics and chemistry however, the classes (and my classmates) got REALLY boring - sorry Ray. So I left the school of Mechanical Engineering and joined the school that led me to my true… Continue

Added by Joe Dethloff on October 25, 2008 at 9:14am — 2 Comments

It's All About The Questions We Ask

Mastering success in your swimming pool business includes many aspects, but it always requires attention to detail and the ability to "truthfully" self examine your behavior and performance.



To facilitate "self examination", I have researched and prepared 150 specific questions to not only ask, but to use as a guide to closely examine your business health.



The first five questions for business mastery to consider are:



1. Do we have the ability to respond and… Continue

Added by PGN Admin on October 24, 2008 at 7:28am — No Comments

WANDERING GENERALITY OR A MEANINGFUL SPECIFIC? What Is Your Aim In Life?

Business Development

Are you a Wandering Generality or a Meaningful Specific?

What is you Aim in life?




If you already set goals this should be right up your ally. Truth is, only 4% of Americans set goals. Determining where you want to go and when you want to get there is your road map or your GPS for the direction you want for your life. Every effective person I’ve interviewed told me they set goals in every department of their lives. Goals assist you in… Continue

Added by Steven Gorlin on October 24, 2008 at 6:30am — 2 Comments

Customer Service

One of my favorite sayings is "Customer Service is not a Department, It is an Attitude"! How true it is! As much as we try to complicate what great service is...it really is pretty simple. It is giving more than what the customer expects...consistently! You notice I said simple, not easy. There is a big difference. I would love to hear some stories from all on your great customer service and the response from the customer.

Added by Judi McKay on October 22, 2008 at 9:56am — 2 Comments

CREATING RAVING FANS

Just a Suggestion from a student of Raving Fans.

Step 1 DECIDE. Get together with your staff. Brain storm. If you already haven't, first define your customer. If you already have...do it again and see if anything has changed. Now... with that customer in mind - CREATE A VISION OF WHAT THE PERFECT EXPERIENCE IS - FOR THAT CUSTOMER. You are the source. It's what you want as perfection that comes first. How many times and in what ways does your company TOUCH the… Continue

Added by Steven Gorlin on October 22, 2008 at 6:39am — 3 Comments

Why ask the question

Something that has puzzled me of late is why we humans persist in asking questions that we have no intention of having answered. We posit a question when we have already fashioned a desired result. Our quest for the answer is a quest of self-satisfaction. We gather data to secure our "hidden" position. So, was it a question we ask at all? Or is it just a complex way of rationalizing our choices, choices most often poorly informed, pushed by intuition, which is another way of saying, pushed by… Continue

Added by Frank May on October 21, 2008 at 7:00pm — 2 Comments

Inground Pool Sales

As we all know, the life of a pool guy isn't always the easiest these days. Between the economy, the election uncertainties, and the housing market, I'm sure most of us are having a rough time selling the number of pools we need to in order to experience success. Where I'm located in Virginia, leads for new pool construction have dropped drastically in the past couple of months. This lack of leads has also forced our company to look at this winter and ask ourselves a variety of questions, with… Continue

Added by Marcus Sheridan on October 21, 2008 at 10:38am — 5 Comments

Life is Full of Color

All human actions have one or more of these seven causes: chance, nature, compulsions, habit, reason, passion, and/or, desire according to Aristotle. One is pressed to argue with this even 2300 years later. There are those in life that do not reflect and just walk around existing, not living. Like shadows, they can be found attached to any exciting event, but something inside just doesn't allow them to actually live and experience the world in a first hand way.



I don't live this… Continue

Added by Ray Cronise on October 21, 2008 at 4:30am — 2 Comments

Ozonators

Addition of an Ozonator to a swimming pool enhances the overall swimming experience and reduces maintenance time and chemical requirements. They are a great addition to swimming pools with or without salt chlorine generators.



The advantages of using ozone in a swimming pool are many. To name a few:

· Decreased chemical usage—significant savings considering the cost of

chlorine

· Better water clarity

· Reduction or total elimination of chloramines

· Reduction… Continue

Added by Dennis Mino on October 20, 2008 at 8:30am — 2 Comments

AM huddle at work today we discussed "TRUST"

"There is one thing that is common to every individual, team, family, organization, nation, economy, and civilization throughout the world - one thing which, if removed, will destroy the most powerful government, the most successful business, the most thriving economy, the most influential leadership, the greatest friendship, the strongest character, the deepest love. On the other hand, if developed and leveraged, that one thing has the potential to create unparalleled success and prosperity in… Continue

Added by Steven Gorlin on October 20, 2008 at 6:23am — 7 Comments

Think Different!

A few years back the people at Apple Computer asked us to “Think Different.” It was catchy, memorable, and to the point. Steve Jobs and the rest of the creative genius were doing just that - thinking different. Could we ever have envisioned that apple would have sold 22,120,000 ipods in the last quarter of 2007? Twenty two million ipods in a single quarter. That is enough to to supply every man, woman and child in the state of New York and iPod, with enough left over to throw a… Continue

Added by Ray Cronise on October 18, 2008 at 12:00pm — 6 Comments

Is this a time for great success?

We are in a time of many rapid changes throughout the entire world. What does it all mean, and how will it be in the end.



I am no prophet, so I can not say how it will be in the days, months, and years ahead, but I am not without some insight in this matter.



Every day we are presented with opportunities, many of them only barely visible, but if you look deeply, and consider carefully they are around us all the time. There are several things that dull our vision, or even… Continue

Added by Rex Richard on October 10, 2008 at 6:32pm — No Comments

Pool Industry Reflections

As I approach the half century mark of my life of which all but six or eight have been in this industry. From going on sales with Dad very young to the entrepreneur that I am now I have seen many changes. In the next few months I will reflect on these with humorous tales and how things not only change but also stay the same or cycle back to years ago.

For now I am going to go on v-a-c-a-t-i-o-n starting Oct. 15th. But for now I have a little competition: Can you name (by brand name also)… Continue

Added by Wendy Purser on October 10, 2008 at 2:33pm — 3 Comments

Charge for Design or Give Yourself Away for Free?

Charge for Design or Give Yourself Away for Free?



Charging for design in the pool industry has been a much debated and controversial topic of discussion since I entered my career, designing and building outdoor living environment in 1983. After studying and receiving a bachelor of Landscape Architecture from Texas Tech University I decided that the residential design/build area was where I should focus.



From the very beginning, it seemed that proposed or prospective… Continue

Added by Michael Logsdon SWD, CBP on October 10, 2008 at 12:06pm — 1 Comment

Which is more important, the ability how to build a quality swimming pool, or the ability to run an excellent business?

Most of us have entered the pool industry as "technicians" rather than businessmen. By that I mean we primarily began as either a "sales designer or manager", or a "construction super or service manager" who felt we could do the job as well as others. So in what Michael Gerber, (author of The E-Myth), calls an "entrepreneurial seizure", we became pool business owners. Specifically, we did not attend business school, do not hold MBA's, and are not professional "businessmen", but are instead… Continue

Added by PGN Admin on October 9, 2008 at 7:30am — 1 Comment

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