All Posts (635)

Customer Service

One of my favorite sayings is "Customer Service is not a Department, It is an Attitude"! How true it is! As much as we try to complicate what great service is...it really is pretty simple. It is giving more than what the customer expects...consistent
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Why ask the question

Something that has puzzled me of late is why we humans persist in asking questions that we have no intention of having answered. We posit a question when we have already fashioned a desired result. Our quest for the answer is a quest of self-satisfac
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Inground Pool Sales

As we all know, the life of a pool guy isn't always the easiest these days. Between the economy, the election uncertainties, and the housing market, I'm sure most of us are having a rough time selling the number of pools we need to in order to experi
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AM huddle at work today we discussed "TRUST"

"There is one thing that is common to every individual, team, family, organization, nation, economy, and civilization throughout the world - one thing which, if removed, will destroy the most powerful government, the most successful business, the mos
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Pool Industry Reflections

As I approach the half century mark of my life of which all but six or eight have been in this industry. From going on sales with Dad very young to the entrepreneur that I am now I have seen many changes. In the next few months I will reflect on thes
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Most of us have entered the pool industry as "technicians" rather than businessmen. By that I mean we primarily began as either a "sales designer or manager", or a "construction super or service manager" who felt we could do the job as well as others
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Frequency and Consistency, The Magic of SEO Success

Pause a moment and give some though to the idea of success. Define it, model it, consider it, what makes it "tick", how does it work? There are many elements and I highly recommend the book "The Law of Success" by Napoleon Hill if you care to explor
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