Historically speaking, most of our industry’s manufacturers sell through wholesale distribution who in then turn, sell to a local retailer. (Retailer should also include the local dealer/installer.) There are and have always been a few manufacturers who create their own channel and sell direct to large retailers or buying groups. Industry participants just accepted it and moved on, as it was not a “thorn in the side”. From a manufacturer’s point of view they are just simply cutting out the middle man and getting their items to the consumer at what is believed to be a better price, while allowing the retailer to make better margins.

In an effort to help appease the local retail marketplace many manufacturers came up with various marketing programs allowing the local retailer to feel they are all on the same level playing field. This was done through some variation of consumer direct marketing information or rebates back to the local retailer after selling a given quantity of their product(s).

While selling direct in this manner, some manufacturers would enact and effectively enforce MAP pricing. With the recourse being that if said retailer didn’t follow the MAP pricing guidelines, they were not allowed to purchase from the manufacturer any longer.

Then a paradigm shift occurred which gave consumers the ability to reach out across the country and buy these same products online from anywhere through the web. At the same time the web has allowed local retailers to sell to a wider customer base, while still buying through the traditional product channels.

In keeping with a long standing business practice some manufacturers try and enforce MAP pricing on these products. This continues to work for those buying direct from the manufacturer but what happens when a manufacturer tries to enforce MAP pricing on a product sold through the traditional distribution channel? It becomes more difficult for the manufacturer to enforce because they in turn have to have the distributor enforce their MAP pricing guidelines. Which is easier said than done and still has further to go before there’s a viable conclusion.

It’s understood, the manufacturer not wanting their “brand” to be devalued. When in reality they are not being devalued, just sold at a lower market price, which in and of itself does not mean devaluation. Most items of this nature are simply and truly commodity items. Take swimming pool pumps for example, a pool pump, is a pool pump, is a pool pump….a commodity item.

So we go from the traditional means of getting a product from the manufacturer to the consumer, next comes the web. With this the consumer can “get closer” to the manufacturer, which is not a bad thing. This advent does not in any means “bypass the retailer” but should further enrich the dealer with greater opportunity.

Some manufacturers and distributors have even seen this as an opportunity to either sell direct to consumers and/or broaden their customer base. “Whoa, you can’t do that”, said many retailers. “You’re cutting me out of the picture and taking away my business so I’m not going to sell your products any more.” Comments like this are all good and fine if you’ve got another means to by an equally alternative product and sell it at a profitable margin.

As a local retailer and an internet company we see both sides of this more pronounced phenomenon. How do we address manufacturer’s selling direct to consumers or even our wholesale distributor selling direct to the consumer? While we don’t have the exact answer to that at this point, we do know that it is and will be something we will face a lot more of in the days and years to come. The first thing we won’t do is have a “knee jerk reaction”. There are ways to improvise, adapt and overcome these issues. The best thing we can do is be a participant in this process and not someone on the outside distracting the process, as it’s not good for the industry.

Let’s try and think about it from a different point of view rather than our own. Let’s back up from the trees so we can see the forest. We are trying to come out of a recession, which our industry has been hard hit from because let’s face it, we don’t sell staple items. We sell leisure products bought with discretionary income. Now that there’s not as much discretionary income, everyone is looking for a profitable short term means to turn a profit while moving toward a long term solution. Will this upset some along the way? Sure it will, but it will not hurt the whole.

Will manufacturers be selling their products on the web? Some will, some will not. Why? Quite simply, profitability. The expense of setting up and performing this service to some manufacturers does not give the ROI when it is compared with the traditional means of distribution. For those manufacturers who are able to cut out the middle man and either sell direct to the retailer or consumer, great. That’s business and the inherent life cycles of it.

Will distributors sell their products direct to consumers on the web? Some will, some will not. Why? Quite simply, profitability. The expense of losing their local customer base may be more than they can withstand. On the other hand, it may be just what they need but their should be balance and have a deliberate understanding of how this will effect their role in the product channel.

Again, as a local retailer and an internet company we see the day quickly coming where there is a “certified network” of dealer/installers who will address installation and service of products purchased over the internet at fair and marketable pricing levels. Currently we are trying to get something working with ServiceMagic to do this very thing. This is an opportunity to both pick up business in our local market place, through the service/installation side while also having access to a nationwide network of service/installers like us.

For our industry, it may be a very profitable business model enhancement for the wholesale distribution market if they were to do this. Let’s face it, they are one step away from the dealer and would better know who would be qualified through. Match this with an industry wide, nationally accepted certification program and it’s a homerun for the industry.

Concerning those selling on the web let’s stop belly aching and stop asking the question “Who Moved My Cheese?”

I've previously posted this thread in a another forum and here are some snippets from the feedback I've gotten:

• "One of the reasons you need market pricing or at least some kind of standard (and I've experienced this in a very big way) is because there a lot of total amateurs out there - who decide - hey, I can be a retailer. Without building brand, service support or even having stock. This is especially prevelant on ebay, and it wrecks the experience for consumers - brand protection is not just about price protection."
• "I will chime in here - I have a real problem with my suppliers selling direct - AND selling thru me - a very good (bad?) example of how bad this is can be seen in shop-a-tron - where manufacturers can set up this really complicated process whereby THEY sell their stuff but YOU ship it - you have to go in manually and 'bid' and well, it sort of works, but its really a ridiculous time suck. How much better would it be if they simple pointed to their list of retailers - gave me link juice, and allowed me to compete openly in the marketplace against other web retailers."
• "I wonder to this degree if the manufacturer’s position might be that their retailer’s are not doing enough to promote their product? Though I will say that a similar thing has been done in our industry too on both the manufacturer side and the wholesaler side."
• "An example of how this can work against both the retailer and the manufacturer - one of my suppliers, altho she holds the no 1 spot naturally in the SERPS, is bidding out on adwords - competing with me to sell her stuff. She is of course using an outside agency who is clearly clueless. Why on earth would you bid against your food chain....so she is grabbing my traffic and then forcing me to use a system to ship her product (which I'm not doing, and so of course, our sales of her products are way down because I will NOT bid against her - and our natural rankins are good but I am just not going to waste my time.)"

Note:
As a father, one thing I’ve learned is that what one generation accepts, the next generation will embrace.
This logic too, is appropriate for the web.

I know this was long winded.

I'm wondering how others in the industry feel about these issues and how they have been addressed too.

In a recent online trade publication, I ran across the following article which I would like to delve into. It's from Pool & Spa News.

I would like to share and discuss an issue or issues which the industry I’m in has run across since the advent of the modern day web. Admittedly, I realize there are many businesses, business owner’s and operator’s who do not cozy up to the idea of a consumer buying a product online, then expecting someone in the local area to install it.

Much to my chagrin, I cannot believe this issue still exists within the marketplace today, in so much that there are companies in a local market area who absolutely refuse, to in any way work with or on a product purchased online. As with many industries, there are products sold within the industry which are commodity type products.

Let’s say Consumer A buys such a commodity item online and asks Company B to install it for them. Company B says “Dude, you’re one of those internet customers. I’m not installing that without charging you for the money I lost because I didn’t sell you the product.”

Are consumers being profiled as either a local customer or an internet customer, which may be further segmented into a DIY classification?
Not that there’s anything wrong with this type of classification of customers, because we most certainly do it, but it’s how a business handles those different types of classes that brings about friction in the marketplace.

Our company sells and builds in our industry on a local basis and also sells nationally through our website. We have a localized site for our local customers and then our nationalized site for our national customers. It’s not that the two never meet because they do, and we promote it as such.

We are not the only company in our industry who sells online, so we do have local customers call us and ask if we will install a product which they purchased online. Now, I understand, there are those around the country who, as a dealer, may tell the consumer to take a hike and good luck finding someone to install that. We on the other hand welcome this as an opportunity to broaden our customer base. What we sell to the consumer in a situation like this is our company’s history, integrity, quality of work and the fact that we guarantee our work. Not to say the product won’t fail, but we guarantee our work.

Then there’s the customer who buys one of these products online and then contacts the local professional for some “free” information on installation etc. Within our industry this rubs the wrong way with so many people. Why? I’m not certain but I think it’s in part to the fact that there has been a paradigm shift in doing business, and they “never got the memo”.

I think that one of the reasons why there’s been so much resistance is a lack of adaptiveness and education. Those who are able to improvise, adapt and overcome have been rather successful in blending both a “local approach” and an “internet approach” to doing and generating business.

As we’ve noticed, the two above approaches will in turn have online businesses creating networks of licensed professional’s who will do the installation these “professionals” refuse to do. Thus, these so called “professionals” will be even further behind economically. I wonder to what degree this might be the “squeaky wheel” syndrome by this type of dealer.

What’s the harm in offering out some free advice and guidance to those who ask or require it? Furthermore, what’s the harm in broadening the customer base by doing the installation, doing some leg work, etc., all in an effort to broaden/strengthen your local base? The companies which offer this free advice and affordable installation; both sell and market their service and their company’s value in the market place as an installer, who hopefully adds value by a higher, longer service level.

One industry publication even quoted one dealer as saying “I’ve found that if I work with people, eventually I become the first call on their list,” says Bob Nichols, owner of Precision Pool in Glendora, Calif. “Next time they have trouble, there I am! I think it’s good business to build relationships with people based on their needs rather than yours.” To this point I couldn’t agree more.
“One time I helped a guy and now I’ve got five of his neighbors [as accounts],” Nichols says. “If I had refused to help, I would have lost a lot of money. My suggestion is don’t walk away until you’ve taken a good, close look at the situation.” Absolutely Sound Advice, in my humble opinion.

So, after reading my ever so brief dissertation; what's your take on this ?

Life, It's a Team Sport.

This is a general overview of how to calculate the 'corner' radius of an inground swimming pool. You may need to know the pools' corner radius if you are purchasing a new vinyl liner or winter swimming pool cover. Additionall you'll need to know the pools' corner radius if you are doing a vinyl liner replacement or winter swimming pool cover replacement.

In the picture below, swimply draw a straight line from Point A to Point B and again from Point C to Point B. The measurements of section E and section D should be the same. This dimension is the corner radius dimension.

In response to the recent article "Members of Congress Protest VGB", we would like to make the following comments:

As an industry participant, I agree there needs to be a uniform interpretation of the VGB Act not only on the federal level but also in local municipalities. I did some digging and found the following information on regulations.gov concerning the interpretation of "Unblockable Drain"

As we recognize main drains to be a possible danger, should we not consider the absence of main drains all together? On residential pools this is already being done on the polymer inground pools we sell online at propools.com through the use of an Aqua Genie Skimmer/Return.

We have installed the Aqua Genie systems locally on our pools and insist they still maintain proper water circulation for proper filtration and sanitization.

More Information on the VGB Act - http://www.cpsc.gov/LIBRARY/FOIA/FOIA10/brief/vgb.pdf