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THIS GUY SOUND EXCENTRIC AND I FEAR FOR YOU CAUSE IF HE DAMAGES HIS POOL OFTEN ENOUGH YOU COULD END UP AS FALL GUY.
IF YOU ARE BUILDING YOUR ROUTE PUT HIM ON THE DROP LIST .NEX T TIME YOU GET A GOOD CUSTOMER DROP HIM. WITH THAT METHOD YOU ARE GONNA END UP W/ A QUICK PAYING GO AHEAD AND FIX IT NO HEADACHE QUICKLY RUN MACHINE.I'VE LEARNED THAT IT DON'T PAY TO BE APEOPLE PLEASER CAUSE SOME FOLKS AIN'T NEVER HAPPY BUT I WOULD GENTLY EXPLAIN WHY I HAD TO DROP HIM. I DON'T DO ANNUAL CONTRACTS FOR MAINTENANCE. IT'S AN AT WILL THING FOR THEM AND ME
If you only maintain 1-2 ppm FC with 60-80 ppm CYA, then this is not normally sufficient to prevent algae growth without use of a supplemental algaecide (e.g. PolyQuat 60) or phosphate remover (unless the water is already very low in phosphates or nitrates) or borates. The minimum FC to prevent algae is around 5% of the CYA level. The amount of active chlorine (hypochlorous acid) is proportional to the FC/CYA ratio so the minimum algae inhibition level is roughly 1.5 ppm FC with 30 ppm CYA or 4 ppm FC with 80 ppm CYA. Normally in manually dosed pools, the target is higher, around 7.5%, to account for normal variations and losses during the day.
Try SC-1000 from ORENDA TECHNOLOGIES INC., only Disputed through PoolCorp. Stuff, is NOT cheap!! But works GREAT!!!
SC-1000 is a Scale & Metal Control Chelanting agent.
Orenda offers Great Tech Support or Understanding.
www.orendatech.com
You need to deal with the stabilizer level first by partially draining the pool, refilling and repeating until stabilizer is correct. You need to be very careful draining a fiberglass pool; most manufactures void the warranty due to the damage that can occur.
Below is email I send to our customers for staining; good luck
Metal staining
The metal staining usually occurs when the pH is out of balance & the chlorine level is high.
The mistake you are probably making is that you are not removing the metals from the water, you are only removing them from the pool walls and as soon as your chemicals get out of balance (which usually happens when it rains &/or you super chlorinate the pool) the metals go right back to the pool walls. By not removing the metals from the water you are not treating the problem.
Here is what you need to do.
1) Get your chemical levels balanced first, including a lower chlorine level of 1.0 to 2.0 ppm.
(Always deal with metal staining last)
2) Then use the stain remover to get the metals off the walls.
3) Wait 24 hrs, and then put in metal remover, which binds with the metal particles in the water and makes them larger so they can be trapped in the filter.
4) Wait 24 hrs then use a filter aid which typically (depending on brand) is put into the skimmer. This will help trap the smaller (microscopic) metal particles. Back wash & rinse.
5) Then repeat steps 3 & 4.
6) Use metal remover weekly or bi-weekly to prevent staining from occurring.
Use metal remover & filter aid once a month or so as maintenance & it should dramatically reduce staining problems. It is very hard to eliminate completely because of metal levels in rain & Charlotte area water.
Call me if you want to discuss it in more detail.
Bob
Stain Prevention
The first line of defense is to always ensure that your chemical levels are in proper range:
Chlorine Residual – 1.0 to 2.0 ppm.
pH level – 7.2 to 7.6 ppm
Total Alkalinity – 80 to 120 ppm
Calcium Hardness – 200 to 400 ppm
Cyanuric Acid – 60 to 80 ppm
This should be done before any treatment is attempted. Metal Inhibitor type products should be added after filling or topping off the pool water level, or after heavy rains. Untreated water may stain your San Juan Pool surface. For prevention use a metal inhibitor or stain and scale product. Follow manufacturer’s label directions for proper application.
NOTE: In many cases depending on the chemical manufacturer, there are different chemical product formulations for either prevention or removal. Make sure you are purchasing the best type of product for your needs. Consult your San Juan Dealer or local pool professional for additional information.
Stain Removal
How do I know if the Stain is removable?
Get a small sample of Ascorbic Acid or use a Vitamin C tablet. Place the sample powder or tablet directly over a small stain (perhaps a step area) if possible with the pool pump off. If the stain around the test area is removed within a couple hours, this indicates that the stain will likely respond to a metal stain removal product.
Check ph and total alkalinity and bring into proper ranges. Bring your chlorine level to a minimum of 1 ppm. Follow label directions on metal stain removal product for treatment amounts for existing stains. If possible, identify source of staining and follow prevention guidelines. After stains are gone, use a metal inhibitor product on a regular basis following manufacturer’s directions (especially after refilling, topping off, or heavy rains). Slowly bring chlorine level up to proper range (1.0 to 2.0 ppm). High chlorine levels or shocking the pool immediately after treatment may re-stain the surface. Add a filter media enhancement product like Jack’s Magic Pure Fiber to your skimmer. Follow directions & backwash.
There are also other possible causes for stains, such as stains caused by organics from plants and leaves. Such stains require a different treatment. Consult your San Juan Dealer or local pool professional for further solutions.
Recommended stain prevention & removal products
The following manufacturers have more information & available product locations on their websites
1) ProTeam - Metal Magic
http://www.proteampoolcare.com/tr_metalmagic.htm
2) United Chemical Corp. – Pool Stain Treat or Super Stain Treat (try stain treat first, super treat is expensive)
http://www.swimpool.com/products/pool.htm
3) Jacks Magic – The Blue Stuff or Purple Stuff for salt pools
www.jacksmagic.com/
4) Natural Chemistry - Stain free part #1 Metal free part # 2
http://www.naturalchemistry.com/Pool/Storeplus/Store/dynamicIndex.asp