Wondering how you guys handle this?
Middle of the summer. Phones are ringing off the hook with customers wondering where you are and when you will be on their job? You get a "my pump you just put in 3 months ago is not working and my pool is turning green and the boss is coming tomorrow" kind of call. You break a crew off of scheduled work, swing them by, they determine the motor will not work and there are no electrical problems - no water damage - a legit warranty.
Your team removes the motor, installs a new motor and seal kit, takes motor back to supplier, supplier gives you a new motor right there at the counter.
Here is the rub - anyone successful in getting re-imbursed for the labor by either the manufacturer's rep? Or the distributor?
We don't think it is right to charge the customer for the labor but, it is equally not right to have to just "eat the labor" when you have a legit warranty - especially when time is so precious in the heat of the battle. I sincerely feel there ought to be some re-course. Some recovery for the opportunity cost of having to remove your techs from "paying work" to handle a defective motor (for instance).
Any suggestions? I sure could use them.