What are some of the procedure's, processes, specifications or anything else for that matter that you believe brings value to your clients and customers above and beyond what might be considered industry standards.
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Replies
Gentlemen,
These are great messages and replies and the reason why is simple... The secret to success in most cases is having a passion and committment for what you do and delivering it to our end users (the public) everyday. The recipe is an attitude, a culture of excellence as well as a mentality that we can be responsible in our business practices all the time.
Years ago I had a discussion with a national builder whom wanted to know what our secret recipe was for success, they didnt' want to hear the above paragraph. I think they thought it must of been something a little less honest or forthright let alone simple.
I have always ran a customer and employee centric operation, focusing my efforts on education, traning and instilling an attitude of "yes" it is possible to do what is right and still make a living and enjoy what you do. Your reputation will proceed you in what you do and how you do it at many level's, no one person or company is perfect however we can committ to trying and improving each day.
As an industry there are many quality builders and highly regarded industry professional's out there, it is my hope we can start tearing down the walls between competitors as a way to enhance the whole. There is nothing I enjoy more than building pools and fulfilling dreams of outdoor living to clients and I know you are all on the same page with me there so again I thank you and look forward to continuing colabrative communication.
Have a great day!!
Kevin...
Hey Kev, its guys like you, Randy, Paolo etc that are the ducks nuts. These posts are what keeps us in check. I love seeing how thing are used or discussed in other parts of the world, then adapt or improve to suit our own eco situations. I don't find it poaching as we are different parts of the world, and after if an idea is put in practice the results come back for all to learn. No shame in failure, hey, as you have already failed if you do bugger all anyway.
Take Mate
Grant
Kevin Woodhurst said:
Bruce Wettstein said:
Thanks Bruce... I think the main thing is that people at least try. Set some standards and expectations and follow through... As an industry we must treat the buying public well or we have nothing and I for one love this industry... Take care...
Kevin...
Bruce Wettstein said:
I was just thinking the same thing, Kevin! I follow your posts on FB as well (I don't comment much there, though!) and I see a lot of similarities. I abhor poor workmanship and "cheapness" and corner cutting, and I can tell you do as well.
One day I will have to head east for a visit. I'll look forward to that day!
Bruce Wettstein said:
Grant-Send some of that attitude over here, will you?! I love it!!
That is the way it should be done. You are absolutely correct in saying that too many chase the buck, and don't do what they should do for the customer. That is a very sad part about a lot of companies, and I hope that will change.
Someone once said that if you do what you love, and you do it to your best ability, success will follow. With your attitude, you are already successful!
Hey Kev.. Down under here in Australia it is easy Mate....Integrity and honesty, and have a go. Competitors have forgotten these principles, to hungry to chase the buck, leaving them empty handed. Our promise has always been if we don't know the answer, to something that we have not experienced before, we will seek and inform from other peoples opions who are more educated in that particular area. If any new challenge fails we will rectify it. This inturn allows us to keep pushing the envelope, with no risk to client. And gain practicual experiences not just just therory.
Great post Kevin.
SCEADU said:
In my neck of the woods, it is my design work. As an excavator I literaly dug pools from drawings laid down on a napkin the night before. I hated those jobs and builders. They all had the same attitude. " If I can draw it on paper, then you should be able to dig it." "Ok... but you are showing me a 0" beam and the yard slopes up 12' in 20' to the property line. " The Pool is 22' wide so are the neighbors paying for this portion of the pool?" True story. I spend alot more time in a yard and take alot of pictures of the site to fully understand what I have to deal with. Sometimes I am higher on my bid than the next guy and it comes down to a design. I lost a job last year because I was $5k higher. When the job was done I heard through the grapevine that the pool had flooded twice in the first 2 months of operation. The $5k that lost me the project was for a wall and drainage that the other guy neglected to put in.
Honesty is the other important factor in my daily routine. When I decided to get into the sales side of the industry I wanted to become what I had not seen in alot of the salesmen that I had worked with. "Honesty" Even if it could cost me the project I will tell a client what they need to hear not what they want to hear. Salespeople don't have the best reputation why give a client anymore ammunition. I have lost projects due to being "Honest" but in the long run I feel that it has proven my character to the ones that call us back to finish a project where the other guy was misleading.
Chris Adamczyk
JDM Pool Design
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