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First, figure out where the pipes are. Then drill 1" holes in the pool a minimum of five times if a hydrostast exists or not. If the hydrostast exists, remove the valve and clean the collection tube with your vacuum. Get free of any liability by getting your customer to accept all liability and to release you, in writing with both parties signing off. Typically, when pools are drained dry over a long time, they suffer and need work when it is time to bring them back on line. The well points are a good idea also. They could cost a lot.
You can drill a hole in the pool to relieve pressure, that works. But first I'd determine what extent of a water table issue you have. It may be necessary to have some well points made around the pool prior to attempting to drain it and drill the more permanent hole through the shell.